Information We Collect
We collect personal information that is necessary to provide conveyancing and related legal services. This includes:
- Contact details — name, address, phone number, email address
- Identity documents — driver's licence, passport, or other government-issued ID required under our AML/CTF obligations
- Financial information — bank account details for settlement disbursements and fixed-price quote processing
- Property information — title details, contract of sale, Section 32 vendor's statement, and related transaction documents
- Communication records — emails, correspondence, and notes related to your matter
We collect this information directly from you, your authorised representatives, or from third parties such as PEXA, land registries, and government agencies as required to complete your transaction.
How We Use Your Information
Your personal information is used to:
- Provide and administer your conveyancing matter
- Verify your identity as required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act)
- Communicate with you about your matter, including settlement updates and document requirements
- Process payments and issue invoices
- Comply with our legal and regulatory obligations, including record-keeping requirements
We do not sell, rent, or share your personal information with third parties for marketing purposes.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These steps include:
- Secure document storage — physical documents stored in locked premises with restricted access
- Encrypted digital transmission — all client portal communications and document transfers use TLS encryption
- Access controls — staff access to client files is restricted to those directly involved in your matter
- Retention and destruction — documents are retained for the period required by law and then securely destroyed
While we take all reasonable precautions, no data transmission over the internet is completely secure. If you have concerns about transmitting sensitive documents, please contact us to arrange a secure alternative.
Your Rights
Under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), you have the right to:
- Access — request access to the personal information we hold about you
- Correction — request correction of inaccurate or out-of-date personal information
- Complaint — lodge a complaint about how we have handled your personal information
To exercise any of these rights, contact us using the details below. We will respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Cookies & Tracking
Our website uses cookies and similar technologies to support site functionality and improve your experience. These include:
- Essential cookies — required for the site to function (e.g. session management for the secure client portal)
- Analytics cookies — used to understand how visitors use our site so we can improve it; data is aggregated and not linked to individuals
You can configure your browser to refuse cookies. Disabling essential cookies may affect the functionality of the secure client portal.
Contact Us About Your Privacy
For any privacy-related enquiries, access requests, or complaints, contact Vic Legal Conveyancing directly. We are committed to handling your concerns promptly and fairly.